Frequently Asked Questions
If you have questions and can’t find the answer on our site, please feel free to email customer support or leave a message with our online chat support.
I made payment, where do I upload my photo?
I emailed customer support, but haven’t heard back. What do I do?
What is resolution?
What information on the Pro Santa License is customizable?
After making payment through the PayPal checkout, you should be redirected back to our site to input your license information and upload your image. If you are not redirected after payment, please email customer support ASAP and we will send you the information you need to complete your order.
If you have not heard back from customer support within 24 hours of emailing us, please check your spam or junk folder. If you can not find an email from us in your spam or junk folder, please call us toll-free at 877 285 6660 ext. 13
Resolution refers to the number of dots per inch (dpi), or the amount of detail the image has. For best results images prepared for upload should be 300 dpi. Higher resolution means a more detailed image, and also larger file and longer upload time.
After checkout you will be redirected to our site where you will select from a list of pre-set options that include; Height, Weight, Eyes & Name. Pre-set options are pictured below.